Refund policy

Privacy Policy

Last updated: 15 July 2026

This Privacy Policy describes how ZIONE (“ZIONE”, “we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit, use our services, make a purchase from our online store, or otherwise communicate with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who is responsible for your personal information?

ZIONE is responsible for the personal information collected through this website and in connection with the products and services we provide.

ZIONE operates from Victoria, Australia.

For any questions, requests or concerns regarding this Privacy Policy, you can contact us at:

Email: worldwidesjr@gmail.com

2. Why does ZIONE collect and process personal information?

ZIONE collects and processes personal information where it is reasonably necessary to operate our online store, fulfil customer orders, provide customer support, improve our services and comply with applicable legal obligations.

Depending on the circumstances, we may process your information:

To perform our obligations under a transaction with you.
With your consent.
For our legitimate business purposes.
To comply with applicable laws and regulatory requirements.
To protect our customers, business and website against fraud, misuse or security threats.

Where we rely on your consent, you may withdraw that consent at any time by contacting us. Withdrawing consent will not affect any processing that occurred before the consent was withdrawn.

3. What personal information do we collect?

Depending on how you interact with our store, we may collect the following information:

Your name.
Email address.
Telephone number.
Billing and delivery address.
Account login details, where applicable.
Order and purchase information.
Product preferences and shopping activity.
Communications sent to our customer service team.
Device, browser and IP address information.
Website activity, cookies and similar tracking information.
Payment-related information.

Payments are processed through third-party payment providers. ZIONE does not ordinarily store your complete credit or debit card details.

4. How do we use your personal information?

We may use your personal information for the following purposes:

Processing and fulfilling orders.
Arranging payment, delivery, returns and refunds.
Sending order confirmations, delivery updates and other transactional communications.
Responding to enquiries and providing customer support.
Managing customer accounts.
Detecting and preventing fraudulent or unauthorised transactions.
Maintaining the security and functionality of our website.
Understanding how customers use our store.
Improving our website, products, advertising and customer experience.
Complying with tax, accounting, regulatory and legal obligations.
Sending marketing emails, SMS messages, offers or newsletters where you have provided consent or where otherwise permitted by law.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the message. You may also contact us directly to update your communication preferences.

5. Accuracy of information provided by customers

You are responsible for ensuring that the personal information you provide is accurate, complete and current.

Please notify us as soon as possible if your contact, billing or delivery information changes.

ZIONE is not responsible for delivery delays, failed deliveries or other issues caused by inaccurate or incomplete information provided by the customer.

6. How do we collect your information?

We may collect personal information:

Directly from you when you place an order, create an account or contact us.
Automatically when you use our website.
From Shopify and applications connected to our Shopify store.
From payment processors and delivery providers.
From analytics, advertising and social media platforms.
From other service providers that assist us in operating the business.

Where reasonably practicable, we collect personal information directly from you.

7. Sharing your personal information

We may disclose personal information to third parties that help us operate our online store and provide our services, including:

Shopify.
Payment processors and financial institutions.
Product suppliers and fulfilment partners.
Postal, courier and delivery providers.
Website hosting and technical support providers.
Customer service and communication platforms.
Analytics and advertising providers.
Accountants, insurers, professional advisers and regulatory authorities.
Government or law-enforcement bodies where disclosure is legally required.

These third parties may only receive the information reasonably required to perform their services.

We do not sell or rent your personal information for monetary payment.

8. Shopify

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services.

As part of providing its platform, Shopify may collect and process personal information relating to visitors and customers. Shopify’s processing of information is governed by its own privacy documentation and applicable contractual arrangements.

9. International disclosure and processing

Some of our service providers, suppliers, applications or technology partners may be located outside Australia or may process information using servers located overseas.

As a result, your personal information may be transferred to or processed in countries outside Australia.

Where appropriate, we take reasonable steps to ensure that personal information disclosed overseas is handled consistently with applicable privacy requirements. However, privacy protections in another country may differ from those available in Australia.

10. Data retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions and provide our services.
Maintain business and accounting records.
Resolve disputes.
Prevent fraud and security incidents.
Comply with tax, legal and regulatory obligations.
Enforce our agreements and policies.

When information is no longer required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.

11. Security of your personal information

ZIONE takes reasonable technical and organisational measures to protect personal information against loss, misuse, interference, unauthorised access, alteration and disclosure.

These measures may include access restrictions, password protection, secure payment processing and the use of reputable technology providers.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any account password and for notifying us promptly of suspected unauthorised access.

12. Cookies and tracking technologies

Our website uses cookies and similar technologies to:

Operate essential website features.
Remember items placed in your shopping cart.
Maintain customer sessions and preferences.
Understand website traffic and performance.
Measure advertising effectiveness.
Personalise content and marketing.
Detect fraud and improve website security.

Some cookies are placed by third-party providers, including Shopify, analytics platforms, advertising networks and social media services.

You may be able to control or disable cookies through your browser settings or through any cookie-management options displayed on our website. Disabling certain cookies may affect the functionality of the store.

Shopify also provides customer privacy settings and automated tools that merchants can configure for applicable regions.

13. SMS marketing and notifications

Where you provide your telephone number and consent to receive SMS communications, we may use it to send:

Order and delivery notifications.
Transactional messages.
Abandoned checkout reminders.
Promotional offers.
Product updates.
Requests for customer feedback or reviews.

Our website may use cookies and checkout information to identify when a shopping cart or checkout has been abandoned.

Consent to receive marketing messages is not a condition of purchase. You may opt out of marketing SMS messages at any time by following the instructions contained in the message or by contacting us.

Standard message and data rates may apply depending on your telephone provider.

14. Marketing and targeted advertising

We may work with advertising and analytics providers to understand customer activity and display advertisements that may be relevant to you.

These providers may use cookies, pixels, device identifiers or similar technologies to collect information about your interactions with our website and advertisements.

Depending on your location and the privacy controls available on our website, you may have the option to withdraw consent or opt out of certain forms of targeted advertising or data sharing.

15. Your privacy rights

Subject to applicable law, you may contact us to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain information.
Withdraw marketing consent.
Object to or restrict certain processing activities.
Request information about how your personal information has been used or disclosed.
Make a complaint about our handling of your personal information.

Some requests may be limited where we are required to retain information for legal, accounting, fraud-prevention or transactional purposes.

To submit a request, contact:

worldwidesjr@gmail.com

We may need to verify your identity before responding. Please do not send copies of passports, driver licences or other identity documents unless we specifically request them and explain why they are required.

16. Complaints

If you believe that we have mishandled your personal information, please contact us first at:

worldwidesjr@gmail.com

Please include sufficient details for us to understand and investigate your concern. We will aim to respond within a reasonable period.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner or another relevant privacy authority.

The Australian Privacy Principles cover matters including collection, use, disclosure, security, access and correction of personal information for organisations to which they apply.

17. Children’s privacy

Our store is not intended to knowingly collect personal information directly from children who are unable to provide valid consent under applicable law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.

18. Third-party websites

Our website may contain links to third-party websites, applications or social media platforms.

ZIONE does not control and is not responsible for the privacy, security or content practices of third parties. We recommend reviewing the privacy policy of any external service before providing personal information.